Frequently Asked Questions
How do I secure a booking for a property in Dubai?
Securing your stay is straightforward. Browse our curated selection of residences, select your dates, and complete the reservation through our secure portal. A property specialist will then finalize the details with you.
What are the standard check-in and check-out procedures?
Check-in typically commences at 3:00 PM, while check-out is scheduled for 11:00 AM. Our dedicated concierge team will meet you at the property to facilitate a seamless transition and provide a personalized orientation.
Are utility costs included in the rental agreement?
Yes, for our short-term stays, all utility expenses including high-speed internet, water, and electricity are integrated into the total rental price, ensuring a serene and worry-free experience from arrival to departure.
What is the cancellation policy for short-term stays?
We offer a flexible yet structured cancellation policy. Reservations cancelled thirty days prior to arrival are eligible for a full refund, less a nominal administrative fee, to maintain the exclusivity of our portfolio.
Is there a security deposit required upon arrival?
A refundable security deposit is held to ensure the meticulous preservation of our premium properties. This amount is fully released within seven business days post-departure, following a successful property inspection.